FAQ's

What is the turnaround time for tasks?

Turnaround times are discussed and agreed upon before any tasks are started. This ensures that your deadlines and expectations are met, providing you with reliable and timely support tailored to your specific needs.
What if you don't offer a needed service?

Don't worry, just give me a shout and we can chat about your requirements.
How do you communicate?

I communicate primarily through email, ensuring clear and efficient correspondence. However, we can also have Teams calls during project work or for catch-ups as needed. This approach helps prevent overwhelm and provides a reference for all parties to refer back to, ensuring everyone stays informed and involved.
Are you insured?

Yes, I am fully insured with Policy Bee.
What are the benefits of hiring a virtual assistant?

There are numerous benefits to hiring a Virtual Assistant (VA). As your VA, I can help save you money, increase productivity, and facilitate the growth of your business, all without the need to hire additional staff. Since I won't be your employee, you won't have to worry about: Staff Overheads: There are no expenses related to employee benefits, salaries, or insurance. Additional Equipment or Desk Space: You won't need to allocate extra resources for office setup or equipment. Long-Term Commitments: You only pay for the specific job or tasks, without any long-term obligations. Tax/NI Obligations: You are not responsible for tax and national insurance contributions for me. Holidays, Sickness, Pensions, or Training Courses: These are not concerns when working with me, as I am always available to assist you. Socials: No more paying for Christmas parties or other employee social events. By utilising a virtual assistant, you can enjoy the benefits of professional support without the administrative burdens and costs associated with hiring traditional staff members. This allows you to focus on core business activities, drive growth, and achieve greater efficiency.
What are your rates?

My rates are straightforward and competitive at £35 per hour. This pricing ensures you get high-quality, professional support without any hidden costs. Whether you need regular assistance or just help with a specific task, you can count on transparent and fair pricing.
How do I work with you?

Getting started is easy. You can opt for a free 15-minute discovery call or agree to proceed directly via email. Once confirmed, I’ll send over a contract and my terms of business. After you sign and pay the first invoice, I’ll begin working. Whether it's a one-off project or ongoing support, my goal is to ensure a smooth and efficient process, allowing you to focus on your priorities while I handle the rest.
Where are you based?

I'm based in Somerset, UK. Even if you're not located in Somerset, we can still work together effectively to support your business needs through email and video conferencing. Distance is not a barrier to providing you with high-quality and personalised support.
What if I only need a few hours support?

No problem at all! I can provide support tailored to your needs, whether it's just one hour or regular assistance. My services are flexible, allowing you to get the help you need without committing to long-term contracts. This way, you can manage your workload efficiently and cost-effectively.
How do you access my accounts securely?

I use LastPass to securely receive your passwords without actually seeing them. This ensures that your sensitive information remains confidential and protected while allowing me to access the necessary accounts to provide you with seamless support.